Syndicate- Asset Management

Syndicate Asset Management plc and 'Treating customers fairly'.

The Financial Services Authority ('FSA') has been developing its 'Treating Customers Fairly' ('TCF') initiative since its Plan and Budget was issued in February 2000 .

At Syndicate, treating customers fairly is integral to our success as a business and is a principle that Syndicate truly believes it must uphold. To ensure a consistent approach across the group, Syndicate's high level principle and TCF values apply to its   institutional and offshore businesses as well as its retail businesses. 

To underpin its high level principle, Syndicate group has developed a series of TCF values which each firm is required to abide by.  By developing a programme to implement each of the values, firms in the Syndicate group will be taking significant steps towards fulfilling the outcome of treating customers fairly and ensuring that TCF runs to the cultural heart of every employee in the group.

The values are:

• Act with honesty, integrity, consistency and without conflict. We will deal with customers in an open and transparent way, with impartiality and treat customers with similar requirements or problems consistently.
  
• Disclose relevant information which customers will understand. We will provide of clear and accurate information to help customers understand the product and/or service on an ongoing basis
  
• Act with competence and diligence. We will Fulfil customer's expectations that they will receive skilful advice and service
  
• Fulfil legitimate customer expectations. We will honour not only express promises and guarantees but also representations made and assurances suggested in marketing material or by the circumstances surrounding the sale of the service or product where these have created an expectation in the mind of the customer.